Disney Lorcana Specialist | Pre-Orders Available Now | 🚚 Free Shipping NL & BE from €75 | 🌍 Free EU Shipping from €250 | 📦 Worldwide Shipping Available

Frequently Asked Questions about Disney Lorcana

Disney Lorcana FAQ

Frequently asked questions about Disney Lorcana

Quickly find clear answers to questions about Disney Lorcana, game rules, cards, Starter Decks, Booster Displays, sets, pre-orders, releases, accessories, and ordering from The Great Illuminary.

Getting Started First products, cards, and basic knowledge
Playing Game rules, ink, questing, and challenging
Products Booster Displays, Starter Decks, and accessories
Ordering Pre-orders, shipping, delivery, and service
No matching question found. Try a shorter or different search term.
Getting Started

Getting started with Disney Lorcana

Answers for new players, collectors, and parents looking for their first Disney Lorcana product.

What is Disney Lorcana?

Disney Lorcana is a Trading Card Game by Ravensburger where players build decks with Disney characters, Items, Actions, Songs, and Locations. During a standard game, each player aims to be the first to collect at least 20 Lore.

Disney Lorcana is suitable for both players and collectors. You can use pre-constructed decks, build your own decks, or collect special card variants.

What age is Disney Lorcana suitable for?

Disney Lorcana is accessible to families, children, adults, and experienced Trading Card Game players. The appropriate age depends partly on reading level, concentration, and experience with strategic games.

Younger children can often start with a parent. The English-language cards require sufficient understanding of English card texts, although many basic rules can be learned quickly.

What do you need to play Disney Lorcana?

Each player needs their own playable deck. Additionally, you need a way to track Lore and Damage.

For two new players, two separate Starter Decks or an official two-player product are usually the easiest start. Card Sleeves and a Playmat are not mandatory, but protect the cards.

Which Disney Lorcana product is best for beginners?

A Starter Deck is usually the best choice for a single new player. The deck is pre-constructed and ready to play.

For two new players, an official two-player product may be more practical, as it can contain multiple decks and shared game components. Always check the exact product contents.

Can you also collect Disney Lorcana without playing?

Yes. You don't have to actively play Disney Lorcana to collect the cards and sealed products. Many collectors focus on complete sets, favorite Disney movies, specific characters, Foil cards, or special rarities.

For valuable cards, good Sleeves and additional protection are recommended.

In what language does The Great Illuminary sell Disney Lorcana?

The Great Illuminary focuses on official English-language Disney Lorcana products. The product title and product description clearly indicate which official release and product variant it is.

The English-language cards are widely usable internationally and align with the official English card names and terminology.

Is Disney Lorcana difficult to learn?

The basics of Disney Lorcana are relatively accessible: build an Inkwell, play cards, and gather Lore by having Characters quest.

The depth arises from card interactions, timing, Keywords, and Deckbuilding. New players should start with Starter Decks and play a few games before building a completely custom deck.

Is Disney Lorcana the same as Pokémon or Magic?

No. Disney Lorcana, like Pokémon and Magic: The Gathering, is a Trading Card Game, but uses its own game rules, card types, Resources, and victory conditions.

In Disney Lorcana, you typically try to collect at least 20 Lore. You do not defeat an opponent by bringing traditional life points to zero.

Playing

Game rules and gameplay

The most important basic questions about Lore, ink, questing, challenging, and winning a game.

How do you win a Disney Lorcana game?

In a standard game, you normally win by being the first to collect at least 20 Lore. Characters gather Lore by questing. Locations and Abilities can also yield Lore.

A player can also normally lose if they are forced to draw a card but their deck is empty.

What is ink in Disney Lorcana?

Ink is the main Resource used to pay for cards and certain Abilities. You build your Inkwell by normally placing one suitable card from your hand face down as ink once per turn.

To pay a Cost, you exert the required number of ready ink cards.

Can every Disney Lorcana card be used as ink?

No. A card must normally have the official Inkwell Symbol around the printed Ink Cost to be used as ink via normal ink placement.

A card without this symbol is Uninkable. Specific Abilities can create exceptions to the standard rule.

How many cards can you use as ink per turn?

Normally, during your Main Phase, you may place one suitable card from your hand face down into the Inkwell once per turn.

Abilities can allow you to place additional cards in the Inkwell. This will be specifically stated on the card.

What does questing mean?

Questing means you exert a suitable ready Character to add that Character's Lore Value to your Lore score.

A new Character normally cannot quest immediately because it must first dry.

What does challenging mean?

Challenging is a battle where your suitable Character attacks a valid Character or Location of an opponent.

A defending Character must normally be exerted. Characters deal Damage to each other during a standard challenge based on their current Strength.

Can you challenge a ready Character?

Normally not. An opponent's Character must typically be exerted to be chosen as the target of a standard challenge.

A Location can normally be challenged directly and does not need to be exerted for that.

Does Damage disappear at the end of a turn?

No. Damage normally remains on a Character or Location until an effect removes the Damage or the card leaves the Play Area.

When the accumulated Damage is equal to or greater than the current Willpower, the card is normally banished.

What does exert mean?

Exert means turning a card approximately a quarter turn to indicate that it has been used.

Ink is exerted to pay Costs. Characters are exerted, among other things, to quest, start a Challenge, sing a Song, or use certain Abilities.

What does drying mean?

Drying is the rule that normally prevents a newly played Character from immediately questing, challenging, or exerting itself for certain Costs.

A Character with Rush can normally challenge during the turn it was played, but may not quest immediately solely due to Rush.

Does the starting player draw a card during the first turn?

No. The player who starts the game normally does not draw a card during the Draw Step of their very first turn.

From their next turn onwards, this player will draw a card during the normal Draw Step.

Where can I find a complete explanation of the game rules?

The Great Illuminary's comprehensive game rule guide explains preparation, turn structure, Inkwell, card types, questing, challenging, Damage, Abilities, Keywords, Songs, Shift, and Locations step by step.

Deckbuilding

Building and Customizing Decks

Frequently asked questions about deck size, ink types, card copies, Starter Decks, and formats.

How many cards are in a Disney Lorcana deck?

A regular Constructed deck contains a minimum of 60 cards. While there isn't always a general maximum, many competitive decks use exactly 60 cards for greater consistency.

How many ink types can a deck contain?

A regular Constructed deck may contain cards from a maximum of two ink types.

Dual-Ink Cards count for both ink types listed on the card. Therefore, both ink types must fit within your chosen deck combination.

How many copies of the same card can you use?

You may normally use a maximum of four copies of a card with the same full English card name.

Different Character versions with different subtitles are considered separate cards.

Can you customize a Starter Deck?

Yes. A Starter Deck is a good foundation for Deckbuilding. You can replace cards with other cards that are legal within the chosen ink types and the format being played.

Start with a few small changes and play several games before replacing large parts of the deck.

Can you combine cards from different sets?

Yes. Cards from different Disney Lorcana sets can be combined in one deck, as long as all cards are legal within the chosen format and meet the normal deck rules.

Core Constructed uses a rotating card pool. Infinity Constructed allows cards from all main sets, subject to its own Banned List.

What does Rotation mean in Disney Lorcana?

Rotation means that older sets are no longer legal in Core Constructed after a certain period.

The cards remain collectible and can often still be used in casual games and Infinity Constructed. Always check the current format rules before official events.

What is Core Constructed?

Core Constructed is an official Disney Lorcana format with a rotating card pool. Only cards from the currently allowed sets may be used.

Core may also have its own Banned List. The allowed sets and banned cards may change.

What is Infinity Constructed?

Infinity Constructed is a format where cards from all main Disney Lorcana sets can be used, as long as they are legal within the format.

Infinity uses the general Constructed deck rules and has its own Banned List.

How do you build a good Disney Lorcana deck?

Start with one clear game plan. Then choose a maximum of two ink types that support that plan and add enough early cards, Card Draw, interaction, inkable cards, and win conditions.

Then check the Ink Curve and test the deck against different strategies.

Part 1 of 3 completed

Next: Products, Cards, Sets, and Collecting

Part 2 covers Booster Packs, Booster Displays, Starter Decks, Illumineer’s Troves, accessories, rarities, Enchanted cards, complete sets, releases, and product selection.

 

Products

Disney Lorcana Products Explained

Discover the difference between Booster Packs, Booster Displays, Starter Decks, Illumineer’s Troves, Illumineer’s Quest, and other official Disney Lorcana products.

What is a Disney Lorcana Booster Pack?

A Disney Lorcana Booster Pack is a sealed package with random cards from one specific set. A regular English Booster Pack typically contains twelve cards, but the official product contents of the relevant release are always leading.

Booster Packs are intended to expand a collection, discover new cards, and customize existing decks. One Booster Pack does not contain a complete playable deck.

What is a Disney Lorcana Booster Display?

A Booster Display, also often called a Booster Box, is a sealed box with multiple Booster Packs from the same Disney Lorcana set.

A regular English Booster Display typically contains 24 Booster Packs. The cards in the packs are random. A Booster Display is therefore suitable for collectors, players who want to expand their card pool, and customers who want to open multiple boosters at once.

What is the difference between a Booster Pack and a Booster Display?

A Booster Pack is a single pack of random cards. A Booster Display is a full sealed box with multiple Booster Packs from the same set.

A single booster is suitable if you only want to open a few packs. A Booster Display is better for customers who want to build a larger card pool or collect more cards from one set.

Does a Booster Display guarantee an Enchanted card?

No. The contents of Booster Packs are random, and a Booster Display usually does not guarantee a specific card, rarity, Foil, or Enchanted card.

Observed probabilities and experiences of other collectors are not an official guarantee for the contents of an individual Booster Pack, Booster Display, or case.

Can you play directly with only a Booster Display?

Not in the same simple way as with a Starter Deck. A Booster Display contains random cards and no pre-constructed deck.

It may be possible to assemble a deck with enough opened cards, but for a new player, a Starter Deck is the most direct and reliable choice.

What is a Disney Lorcana Starter Deck?

A Starter Deck is an official pre-constructed Disney Lorcana deck for one player. It normally contains a fully playable deck with two ink types.

Starter Decks are especially suitable for new players, but can also serve as a basis for Deckbuilding. The exact contents and included extras vary per set and release.

How many Starter Decks do you need for two players?

Each player needs their own playable deck. With two separate Starter Decks, two players can therefore play against each other directly.

Preferably choose different Starter Decks, so that both players experience their own card combination and playstyle.

What is a Disney Lorcana 2-Player Starter Set?

A 2-Player Starter Set is an official product designed to allow two players to start playing Disney Lorcana together.

Depending on the release, the product may contain multiple decks, game components, and additional explanations. Always check the exact product description, as the contents may vary per edition.

What is a Disney Lorcana Illumineer’s Trove?

An Illumineer’s Trove is a premium product that typically combines multiple Booster Packs with a sturdy storage box and additional game or collection accessories.

The precise contents may change per set. Therefore, always check the product specifications of the relevant Illumineer’s Trove.

A Trove is especially suitable for collectors and players who are looking for both boosters and official storage and game components.

Does an Illumineer’s Trove contain a complete playable deck?

Normally not. An Illumineer’s Trove typically contains Booster Packs and accessories, but no pre-constructed Starter Deck.

For direct play, a Starter Deck or an official product for multiple players is usually more suitable.

What is Disney Lorcana Illumineer’s Quest?

Illumineer’s Quest is a special Disney Lorcana product line with a scenario or adventure experience that deviates from a standard duel between two players.

Depending on the release, you play alone or cooperate with other players against an automated opponent. Each Illumineer’s Quest may contain its own decks, scenarios, cards, difficulty levels, and additional rules.

Can you play Illumineer’s Quest alone?

That depends on the specific Illumineer’s Quest release. Some products are suitable for solo play and cooperative play.

Always check the official player count and the included game rules for the product.

What is a Disney Lorcana Gift Set?

A Gift Set is a special product release that typically combines visible special cards with multiple Booster Packs and sometimes additional collectible components.

The contents vary per release. A Gift Set normally does not contain a fully pre-constructed playable deck, unless this is explicitly stated in the official product information.

What is Disney Lorcana Gateway?

Disney Lorcana Gateway is an introductory product that gradually introduces players to the basic rules and game mechanics.

The product is designed for new players who want to learn the rules gradually. Check the official contents and availability of the relevant edition.

Accessories

Disney Lorcana Accessories

Frequently asked questions about Card Sleeves, Playmats, Deck Boxes, Portfolios, and protecting your cards.

Do you need Card Sleeves to play Disney Lorcana?

Card Sleeves are not always mandatory for casual play but are strongly recommended. They help protect cards from wear, dirt, moisture, and damage during shuffling.

For a playable deck, use identical sleeves with opaque backs so that individual cards are not recognizable.

What size sleeves do you need for Disney Lorcana?

Disney Lorcana cards use the common standard size for Trading Card Games. Therefore, choose sleeves explicitly suitable for standard-sized cards.

For universal accessories, always check the specified inner dimensions and product specifications.

What is a Disney Lorcana Deck Box?

A Deck Box is a compact storage box for a playable deck. Many Deck Boxes offer space for sleeved cards.

Always check the capacity, as the required space depends on the number of cards and the type of sleeves used.

What is a Disney Lorcana Playmat used for?

A Playmat provides a soft, clean surface for your cards. This makes cards easier to pick up and better protected from a hard or dirty table.

A Playmat is also a popular collector's accessory due to its official Disney Lorcana artwork.

What is a Disney Lorcana Portfolio?

A Portfolio is a collector's binder in which cards can be neatly stored and viewed.

Portfolios are suitable for organizing cards by set, card number, rarity, character, or Disney franchise. The capacity and layout may vary by official Portfolio.

How do you protect valuable Disney Lorcana cards?

At a minimum, place the card in a suitable, clean Sleeve. For extra protection, the sleeved card can be placed in a Toploader or other sturdy card holder.

Store cards in a dry, clean place, out of direct sunlight. Avoid extreme heat, high humidity, and heavy pressure on cards or Portfolios.

Can you use Disney Lorcana Sleeves for other card games?

Yes, if the cards use the same standard size and fit correctly into the sleeves.

Always check the card and sleeve sizes. A too-tight sleeve can damage cards, while a too-loose sleeve offers less protection.

Collecting

Disney Lorcana Cards and Collecting

Answers about rarities, Foils, Enchanted cards, card numbers, complete sets, and collection value.

What rarities exist in Disney Lorcana?

Disney Lorcana uses several official rarity categories. Which rarities are available may evolve with new releases and product lines.

Common categories include Common, Uncommon, Rare, Super Rare, and Legendary. There are also special premium card variants, such as Enchanted cards.

For a specific set, always check the official set information and card checklist.

What is a Foil Disney Lorcana card?

A Foil card has a shiny or reflective finish. The card normally has the same game-technical function as the corresponding non-Foil version.

Foil is a card finish and not automatically a separate rarity.

What is a Disney Lorcana Enchanted card?

An Enchanted card is a particularly rare premium card variant with alternative artwork and a striking design.

Enchanted cards are especially popular with collectors. Their rarity or market value does not automatically make them stronger than other playable versions with the same rules.

Can you use Enchanted cards in a deck?

Yes, if the card is legal within the chosen format and meets all normal deck rules.

For official play, use sleeves with fully opaque backs so that the card is not recognizable from the back or by a distinctive finish.

What does Alternate Art mean?

Alternate Art means that a card has an alternative illustration or design compared to another version of the same card.

The game-technical function normally remains the same if the name, card text, and properties match.

What determines the value of a Disney Lorcana card?

The value can be influenced by rarity, card condition, artwork, character popularity, playability, availability, and supply and demand, among other factors.

Market prices can change significantly. The original selling price or rarity therefore offers no guarantee of future value.

Does The Great Illuminary sell single Disney Lorcana cards?

The Great Illuminary focuses on official sealed Disney Lorcana products and selected accessories. Single Disney Lorcana cards are not part of our standard assortment.

For expanding a collection, Booster Packs, Booster Displays, and other sealed products offer random cards from the respective set.

How do you collect a complete Disney Lorcana set?

Use the official card checklist and organize cards by card number in a Portfolio. Determine beforehand what you consider a complete set.

A regular complete set may consist of all numbered base cards. A more extensive Master Set may also include Foil versions, promotional cards, and special variants.

What is a Disney Lorcana Master Set?

Master Set is an informal collecting term and not a universally defined official content definition.

Some collectors mean all regular cards and Foil versions by this. Others also include promotional cards, alternative artwork, and premium rarities. Therefore, define for yourself which variants belong to your Master Set.

Can Disney Lorcana cards warp?

Cards, especially those with a Foil finish, can warp slightly due to differences in temperature and humidity.

Store cards in appropriate sleeves, in a stable dry area, and preferably in a tightly sealing Portfolio, Deck Box, or other protective storage.

Sets and Releases

Disney Lorcana Sets and Release Dates

Questions about new sets, webshop releases, product waves, availability, and older collections.

How many Disney Lorcana sets are there?

Disney Lorcana is continuously expanded with new sets. The current number therefore changes when a new set is released or announced.

On the page with all Disney Lorcana sets, you will find the sets in chronological order with links to the corresponding collections.

Where can I find the latest Disney Lorcana releases?

In The Great Illuminary's Disney Lorcana Release Calendar, you will find planned webshop releases by product category.

Please note that products within the same set may have different release dates. A Booster Display, Starter Deck, accessory, or Illumineer’s Quest does not always become available on the same day.

What does webshop release mean?

The webshop release is the date on which a product becomes available or may be shipped via The Great Illuminary according to the applicable schedule.

This date may differ from a prerelease event, local store release, regional release date, or release via another sales channel.

Are all products of a set released on the same day?

Not always. Ravensburger may release different product categories within one Disney Lorcana release at different times.

Therefore, check the stated webshop release date for each product. This is especially important for orders with multiple pre-order products.

Are older Disney Lorcana sets reprinted?

Ravensburger may decide to make products or sets available again, but a future reprint is not guaranteed.

The Great Illuminary can only offer products when they become available through official suppliers. Therefore, out-of-stock older products may be temporarily or permanently unavailable.

Can you still use cards from older Disney Lorcana sets?

Yes, depending on the format. Older cards can often still be used in casual games and Infinity Constructed.

For Core Constructed, Rotation applies. Therefore, older sets may no longer be legal within the current Core format.

What does the set number mean in Disney Lorcana?

The set number indicates the chronological position of a main set within the Disney Lorcana series.

For product titles and communication, The Great Illuminary also always uses the official Disney Lorcana set name, so it is clear which release it is.

Why are some products from a set available later?

Product categories may have different official release dates. Additionally, delivery, production, distribution, and allocation may vary per product.

The product page therefore states the specific release and pre-order information for the relevant product.

How do I stay informed about new Disney Lorcana releases?

Regularly check the Release Calendar, the Pre-Order collection, and the latest news in the Lorcana Guide.

Also, sign up for email updates when this option is offered on the webshop. This way, you will receive information about new products, opened pre-orders, and important release changes.

Product Choice

Which Disney Lorcana product is right for you?

A quick guide to choosing for playing, collecting, and gifting.

Which product should you choose if you primarily want to play?

Choose a Starter Deck if you are looking for one immediately playable deck. For two beginners, a 2-Player Starter Set or other official introductory product may be suitable.

Booster products are primarily intended to expand your card pool and are not a substitute for a pre-built playable deck.

Which product should you choose if you primarily want to collect?

Booster Packs and Booster Displays offer random cards from a specific set. An Illumineer’s Trove typically combines boosters with storage and game accessories.

The best choice depends on your budget, desired number of packs, and interest in the additional product contents.

Which Disney Lorcana product is suitable as a gift?

For a new player, a Starter Deck is often the safest choice. For a collector, a Booster Display, Illumineer’s Trove, Playmat, Portfolio, or Gift Set can be appealing.

If in doubt, check which set, characters, and products the recipient already owns.

Should I buy a Starter Deck or a Booster Display?

Choose a Starter Deck if you want to play immediately and don't yet have a complete deck.

Choose a Booster Display if you want to open multiple random cards from one set and expand your collection or existing decks.

What is better: an Illumineer’s Trove or a Booster Display?

A Booster Display typically offers more Booster Packs. An Illumineer’s Trove usually contains fewer packs, but combines them with a storage box and additional accessories.

Choose a Booster Display when the number of boosters is central. Choose a Trove when you also value official storage and game components.

Can you combine products and cards from different sets?

Yes. Cards from different Disney Lorcana sets can be combined within one deck if they are legal within the chosen format.

Accessories such as Card Sleeves, Playmats, Deck Boxes, and Portfolios are not tied to the set of your cards.

Part 2 of 3 completed

Next: ordering, shipping, pre-orders, and customer service

The third and final part covers stock, delivery times, order combinations, free shipping, pickup, European orders, pre-order allocation, partial deliveries, cancellations, contact, and structured data for Google and AI Search.

The Great Illuminary

Ordering from a specialized Disney Lorcana webshop

The Great Illuminary focuses entirely on official English Disney Lorcana products, transparent pre-orders, and personal service.

Shipping from the Netherlands Orders are carefully processed from the Netherlands.
Track & Trace Shipped packages normally come with Track & Trace.
Disney Lorcana Specialist Focus on official English products, sets, and accessories.
Personal service Questions are handled professionally, honestly, and personally.
Ordering

Ordering from The Great Illuminary

Answers about stock, payments, order confirmations, changing orders, and product availability.

How do I know if a Disney Lorcana product is in stock?

The product page shows the current order status. A product displayed as available can normally be added to the cart and ordered.

With limited stock, a product may sell out during checkout if multiple customers order almost simultaneously. The order is only final after payment and order processing are successfully completed.

What happens when a product is sold out?

A sold-out product may become available again if The Great Illuminary receives additional stock. However, new stock or a reprint is not guaranteed.

Check the product page, relevant collection, and Release Calendar regularly. Sign up for a stock notification if that feature is available for the product.

Will I receive a confirmation after my order?

After a successful order, you will normally receive an order confirmation at the email address provided.

Also check your spam folder if you don't see the confirmation immediately. Additionally, check if the email address was entered correctly during the order process.

Can I still modify a placed order?>

Please contact us as soon as possible if you wish to change an address, product quantity, or other part of your order.

A change is not always possible if the order has already been processed, packed, or handed over to the carrier.

Can separate orders be combined?

Separately placed orders are not automatically combined. Please contact us as soon as possible if you want to ask if combining is still possible.

Combining may depend on the order status, payment method, shipping method, product availability, and release dates. Therefore, it is not guaranteed.

Can a product be reserved without an order?

Products are normally not reserved without a completed order and successful payment.

Especially with popular Disney Lorcana releases, stock can sell out quickly. Therefore, place an order promptly when a product is available.

Can I order as a business?

Business customers can place an order using the available company and billing information in the checkout process.

For larger international inquiries or specific business orders, please contact us in advance. Availability, price, and terms depend on the product and available stock.

Can I order larger quantities or multiple cases?

This depends on available stock, any order limits, and allocation. For popular releases, The Great Illuminary may limit quantities to distribute stock fairly.

For larger inquiries, please contact us before ordering. An inquiry does not guarantee that the desired quantity can be supplied.

Shipping

Shipping costs, delivery times, and delivery

Practical information about shipping within the Netherlands, Belgium, and other European destinations.

To which countries does The Great Illuminary ship?

The Great Illuminary ships to the Netherlands, Belgium, and selected European destinations available during checkout.

Available shipping methods and rates are calculated based on the delivery address and the contents of the shopping cart.

From what amount is shipping to the Netherlands and Belgium free?

For orders to the Netherlands and Belgium, free shipping applies from an order value of €75, unless stated otherwise on the webshop or for a specific promotion.

Any exceptions, surcharges, or temporary conditions will be visible during checkout.

From what amount is shipping within Europe free?

For selected European destinations, free shipping applies from an order value of €250, unless other conditions are displayed during checkout.

The exact availability depends on the country, delivery address, shipping method, and order content.

What is the usual delivery time to the Netherlands and Belgium?

After an available order has been shipped, the usual delivery time to the Netherlands and Belgium is approximately one to three business days.

This is an indication and not a guaranteed delivery date. Delays with carriers, holidays, and busy release periods can affect delivery time.

What is the usual delivery time within Europe?

After the order has been shipped, the usual delivery time to other European destinations is approximately five to ten business days.

Actual delivery time varies by country, carrier, delivery area, and period.

Will I receive Track & Trace?

When your order is shipped with a trackable shipping method, you will normally receive a shipping confirmation with Track & Trace.

It may take some time after receiving the shipping confirmation for the first scan from the carrier to become visible.

What should I do if my package has not been received?

First, check the Track & Trace, the delivery address, any delivery notes, and whether the package has been delivered to neighbors or a pickup point.

Contact The Great Illuminary if the shipment is stagnant for longer than expected or if the carrier indicates that the package has been delivered but you have not received it.

What should I do if my order arrives damaged?

Immediately take clear photos of the outer packaging, shipping label, inner packaging, and damaged products.

Keep all packaging and contact us as soon as possible, stating your order number. Do not further use or open damaged products if this could hinder the assessment of the damage.

Can I pick up my order in Almere?

Pickup in Almere is possible if arranged in advance. Always wait for a confirmation that the order is ready and a pickup time has been confirmed.

Do not come without an appointment. The Great Illuminary is a webshop and not a publicly accessible physical store.

Can the delivery address be changed after shipping?

After a package has been processed or handed over to the carrier, The Great Illuminary usually cannot change the delivery address.

Some carriers offer limited delivery options via Track & Trace. Their availability is entirely determined by the carrier.

Pre-orders

Disney Lorcana Pre-orders

Transparent answers about release dates, Ravensburger allocation, combined orders, and delivery.

What is a Disney Lorcana pre-order?

A pre-order is an order placed before a product's webshop release.

The order will be shipped as soon as the product is available, the allocated stock has been received, and the complete order can be processed.

When will a pre-order be shipped?

A pre-order will be shipped as soon as possible around or after the stated webshop release date, once the stock has actually been received and checked.

A release date is not a guaranteed delivery date. Delivery by suppliers and carriers may deviate from the original schedule.

What does allocation mean for Disney Lorcana pre-orders?

Allocation means that Ravensburger and suppliers determine how many copies a point of sale actually receives.

The allocated quantity may be lower than the requested quantity. Therefore, delivery of a pre-order is not fully guaranteed until the final allocation is confirmed and received.

Is the delivery of a pre-order guaranteed?

The Great Illuminary makes every effort to fully deliver every accepted pre-order. However, due to possible allocation from Ravensburger or suppliers, delivery cannot be unconditionally guaranteed until the final allocation has been confirmed.

If an exceptional shortage affects your order, this will be communicated as soon as possible.

What happens if I order a pre-order and in-stock product together?

The complete order will normally be shipped once the pre-order product is available.

No automatic partial deliveries take place. Therefore, place in-stock products in a separate order if you wish to receive them earlier.

What happens with multiple pre-orders with different release dates?

The order will normally be shipped as soon as all products are available. The last planned or actually received release therefore determines the shipping time for the complete order.

Place products with different release dates separately if you want to receive earlier products as soon as possible.

Does The Great Illuminary make partial deliveries?

Orders are normally not partially shipped. The complete order will be shipped once all products are available.

A separate shipment may only be possible after consultation and may incur additional shipping costs. This is not guaranteed.

What happens if a release date changes?

When Ravensburger, a supplier, or the distribution chain changes a release date, the expected shipping time shifts accordingly.

The Great Illuminary updates product pages and communication where possible as soon as reliable new information becomes available.

Can I cancel a pre-order?

Please contact us as soon as possible if you wish to cancel a pre-order. The possibilities depend on the order status, applicable consumer rights, and the current terms and conditions of sale.

An order that has already been processed or shipped cannot be cancelled as a regular order change.

Will more stock be available after the pre-order period?

That is possible, but not guaranteed. Availability after release depends on the final allocation, received stock, cancellations, and any additional deliveries.

Therefore, a closed pre-order does not automatically mean that stock will become available later.

Customer Service

Returns, complaints, and contact

What to do in case of a return request, wrong product, damage, or other questions about your order.

Can I return an order?

For consumers, the applicable legal right of withdrawal rules and The Great Illuminary's return conditions apply.

Please contact us before returning and state your order number. Products must be returned in the required condition and packaging. Restrictions may apply to opened or sealed products if the seal has been broken.

What should I do if I received the wrong product?

Please contact us as soon as possible and state your order number. Include clear photos of the received product and packaging.

Do not open or continue using the wrong product. The Great Illuminary will then assess the appropriate next steps.

What should I do if a product is missing from my order?

First, check the entire packaging and packing material. Small products may be hidden among protective material.

Then, contact us as soon as possible with your order number and clear photos of the received package and its complete contents.

How do I file a complaint?

Contact us with a clear description of the problem, your order number, and relevant photos or other information.

The Great Illuminary handles complaints professionally and tries to find a suitable solution together.

How can I contact The Great Illuminary?

Use the webshop's contact page and always state your order number when asking questions about an order.

Describe your question as completely as possible. Include clear photos in case of damage, wrong products, or delivery problems.

My question is not listed. What can I do?

First, use the search function at the top of this page and view the relevant Lorcana Guide.

If your question is not listed, please feel free to contact us. The Great Illuminary is happy to help you with questions about products, releases, and orders.

Lorcana Guide

Learn more about Disney Lorcana

View the extensive guides for game rules, products, sets, deckbuilding, and important concepts.

Disney Lorcana Product Guide

Compare Starter Decks, Booster Displays, Illumineer’s Troves, and special products.

View the Product Guide

Disney Lorcana Glossary

Look up English card terms, Keywords, and collection terms in Dutch.

View the Glossary
Disney Lorcana Specialist

Find your next Disney Lorcana product

Discover official English Disney Lorcana products, new releases, Starter Decks, Booster Displays, and premium accessories at The Great Illuminary.

Part 3 of 3 completed. The complete Disney Lorcana FAQ page is now ready.