Register a return
Online Withdrawal Form
Do you wish to exercise your legal right of withdrawal? Prepare your details and fill out the form at the bottom of this page as completely as possible.
Prepare your return request
With complete and correct data, we can link your request to the relevant order more quickly.
Check your order details
Use the same name, email address, and correct order number as with the original order.
Choose the correct products
Clearly state whether you wish to return the entire order or only one or more products.
Report damage separately
Have you received a damaged, defective, or incorrect product? Please contact us first and include clear photos.
Important before you submit the form
Carefully check your request to avoid delays in processing.
Observe the deadline
Report your withdrawal within the applicable legal cooling-off period. For a detailed explanation, please refer to our return information.
Do not send anything back yet
First read the return instructions and always pack the product carefully in a separate, sturdy shipping box.
Do not open sealed products
Always check the product name, language, version, and visible condition of the packaging before opening.
Need help before filling out the form?
Are you unsure whether your product can be returned, have you discovered transport damage, or received an incorrect item? Please contact us first.
Fill in the withdrawal form below
Keep your order number and the email address used for the order at hand. Check all entered data before finally submitting the request.
The form is displayed directly below this information
