Article 1 – Identity of the entrepreneur

Trade name: The Great Illuminary
Legal entity: Superdealz
Address: Aramstraat 32, 1336 HS Almere, Netherlands
Email address: info@thegreatilluminary.nl
Phone number: +31 (0)36 203 64 03
Chamber of Commerce number: 75062135
VAT identification number: NL001226683B78

Visits and pickups at our address are only possible by prior appointment.

Article 2 – Applicability

1. These general terms and conditions apply to every offer from The Great Illuminary and to every agreement concluded with us via the webshop or by other means.
2. Before an online agreement is concluded, these terms and conditions will be made available in a way that allows the customer to store or consult them.
3. Deviations are only valid when agreed upon with us in writing or electronically in advance.
4. If a provision conflicts with mandatory consumer law, the applicable statutory consumer law shall remain in effect.
5. Terms and conditions of a business customer are expressly rejected, unless we have accepted them in writing.

Article 3 – Offer and product information

1. We describe our products as clearly and completely as possible. The product page lists, where relevant, the official product name, product type, language, version, content, stock status, price, and expected release date.
2. Obvious mistakes, clerical errors, or errors about which there can be no reasonable doubt are not binding on us. If an error affects an order, we will contact you as soon as possible.
3. Product images are intended to provide the best possible representation. Colors may differ due to screen settings. Minor packaging changes from the manufacturer are possible.
4. For products with random content, including booster packs and Booster Boxes, no specific cards, rarities, card values, or collection results can be guaranteed, unless the manufacturer explicitly guarantees specific content.
5. Availability may be limited. We may apply reasonable maximum quantities per customer, household, delivery address, payment method, or order to support fair availability and fraud prevention.
6. Announcements such as "Coming Soon" are informative and do not yet constitute an orderable offer.

Article 4 – Formation of the agreement

1. The customer places an order by going through the ordering process and confirming the order with a payment obligation.
2. Upon receipt, we will send an order confirmation electronically. Please check this confirmation immediately for product, language, variant, quantity, address, and any release date.
3. The agreement is formed after we have confirmed the order electronically, subject to obvious errors, payment problems, fraud risks, or unforeseen stock issues.
4. We may refuse or cancel an order in cases including an obvious price error, suspicion of fraud, misuse, incorrect data, payment problems, prohibited export, or when delivery is not reasonably possible.
5. In case of cancellation by us, we will refund any amounts already received for the canceled part via the original payment method, unless otherwise agreed.

Article 5 – Prices, taxes and payment

1. The consumer prices stated on the webshop include applicable VAT, unless expressly stated otherwise.
2. Shipping costs and any other additional costs will be clearly displayed before the order is finalized.
3. Available payment methods are shown during checkout and may vary by country, currency, or order.
4. The order must be paid according to the chosen payment method and the applicable instructions.
5. We may suspend execution as long as a payment has not been successfully, fully, or definitively received.
6. In case of a chargeback, unjustified dispute, or payment fraud, we reserve our legal rights.
7. Price changes after the conclusion of the agreement do not affect an already confirmed order, except in the case of an obvious error or a legally required tax change that may be passed on by law.

Article 6 – Pre-orders, release dates and allocation

1. A pre-order is an order for a product that is not yet regularly available at the time of ordering.
2. The release date mentioned on the product page is the expected webshop release based on the information available at that time. It is not a guaranteed delivery date to the customer.
3. Release dates may be changed by the manufacturer, publisher, distributor, carrier, or any other party beyond our control.
4. For popular trading card products, the manufacturer or distributor may deliver less than ordered by us. We call this allocation.
5. We sell pre-orders based on available and reasonably expected stock. Final delivery remains dependent on the actually confirmed and received allocation.
6. If we receive insufficient stock, we will inform affected customers as soon as possible. Depending on the situation, we may fulfill an order in whole or in part, suggest an alternative, or cancel and refund the undeliverable portion.
7. We handle allocation as fairly and carefully as possible. A specific allocation method may depend on the size and nature of the received allocation.
8. A consumer retains their statutory rights, including the right to cancel an agreement before delivery if this right exists under the law.

Article 7 – Combined orders and partial shipments

1. An order is, in principle, processed and shipped as a single unit.
2. If an order contains both in-stock items and pre-orders, the full order will be shipped when the pre-order becomes available.
3. If an order contains products with different release dates, the latest release date will be the basis for shipment.
4. We do not offer partial shipments as standard. Customers who wish to receive products earlier must order products with different stock statuses or release dates separately.
5. If, by exception, we agree to a partial shipment, additional shipping costs may apply. We will communicate these costs in advance.

Article 8 – Delivery and execution

1. We ship to the delivery address provided with the order. The customer is responsible for checking the accuracy and completeness of the address.
2. Stated delivery times are indicative, unless an absolute or guaranteed deadline has been expressly agreed upon.
3. In-stock items are processed as quickly as possible. During releases, promotions, holidays, extreme rush, or disruptions, processing may take longer.
4. If delivery is delayed, we will inform the customer where appropriate. Consumers retain their statutory rights in case of late delivery.
5. The risk of damage or loss in a consumer purchase passes at the moment the consumer or a third party designated by them, other than the carrier, receives the product.
6. If the consumer chooses a carrier not offered by us, the risk may pass earlier according to legal regulations.
7. For business customers, the risk passes upon transfer to the carrier, unless otherwise agreed in writing.

Article 9 – Collection

1. Collection in Almere is only possible by prior arrangement with us.
2. The Great Illuminary does not have a freely accessible physical store or a permanent collection point.
3. The customer must wait for our confirmation that the order is ready before coming to the agreed location.
4. We may request the order confirmation and appropriate identification or verification upon collection.

Article 10 – International delivery

1. The available international shipping options and costs are displayed during checkout or quoted separately in advance.
2. For destinations outside the European Union, import duties, local taxes, customs fees, and clearance costs may apply.
3. These costs are determined by local authorities or service providers and are the responsibility of the recipient, unless expressly agreed otherwise.
4. The recipient is responsible for providing correct customs and address information and for complying with local import regulations.
5. Delays due to customs inspection or local authorities are beyond our direct influence.

Article 11 – Right of withdrawal for consumers

1. A consumer can generally revoke an online purchase agreement within fourteen days without stating reasons.
2. For product purchases, the cooling-off period starts on the day after the consumer, or a pre-designated third party who is not the carrier, has received the product.
3. If multiple products from a single order are delivered separately, the cooling-off period generally starts on the day after the last product has been received.
4. The consumer can submit the revocation via our online withdrawal form , by email, or via another unambiguous statement.
5. Use of the online form is not mandatory. It is sufficient that the statement is sent before the cooling-off period expires.
6. After revocation, the consumer must return or hand over the products within fourteen days.
7. The direct costs of the return shipment are at the consumer's expense in the case of a regular revocation, unless we explicitly state otherwise.
8. More information can be found on our Returns page.

Article 12 – Assessing and returning products

1. During the cooling-off period, the consumer may handle and inspect the product to the extent necessary to ascertain its nature, characteristics, and functioning, just as would be possible in a physical store.
2. The consumer is liable for any diminished value resulting from further use or handling than was necessary for that assessment.
3. For sealed collectible products, breaking or removing factory foil, seals, or sealing may cause significant depreciation. To the extent permitted by law, this may be offset against the refund.
4. Therefore, always check the product name, language, version, and visible condition of the packaging before opening.
5. Return the product complete and carefully packaged. Use a sturdy outer box and do not affix shipping labels, tape, or stickers directly to the original product packaging.
6. The absence of the original packaging does not automatically terminate the right of withdrawal, but may, depending on the circumstances, lead to depreciation.

Article 13 – Refund after withdrawal

1. After a valid withdrawal, we will refund the amounts received to which the consumer is entitled within fourteen days of receiving the withdrawal notification at the latest.
2. We may withhold reimbursement until we have received the products or until the consumer demonstrates that the products have been returned, whichever occurs first.
3. In case of a full withdrawal, we also reimburse the costs of our cheapest standard delivery offered. Additional costs for a more expensive shipping method chosen by the consumer will not be reimbursed.
4. In case of partial withdrawal, the original shipping costs will generally not be refunded if they would also have been due for the retained products.
5. We use the same payment method for the refund as for the original payment, unless the consumer expressly agrees to another method.
6. Demonstrable depreciation may be offset against the amount to be refunded to the extent permitted by law.

Article 14 – Exceptions to the right of withdrawal

The right of withdrawal does not apply when a legal exception is applicable. This may include cases where:

• products manufactured to the consumer's specifications and not pre-fabricated;
• products that spoil quickly or have a limited shelf life;
• sealed products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery;
• sealed audio, video recordings or computer software whose seal has been broken;
• digital content not delivered on a tangible medium, after the performance has begun with prior express consent and the consumer has waived their right of withdrawal;
• other cases where the law excludes the right of withdrawal.

A factory seal on a regular trading card product does not automatically constitute a legal exception in itself. Opening it may, however, lead to a reduction in value as described in article 12.

Article 15 – Legal Guarantee and Conformity

1. We guarantee that a delivered product complies with the agreement and with applicable legal requirements.
2. A product must possess the characteristics that the customer can reasonably expect based on the agreement.
3. If a product is defective, incomplete, incorrectly delivered, or not in accordance with the description upon delivery, please contact us as soon as possible.
4. The legal rights of consumers are not limited by a manufacturer's warranty, commercial warranty, or these general terms and conditions.
5. Normal product variations, minor production or packaging marks, and characteristics clearly stated in advance do not automatically constitute a defect.
6. The random content or financial value of a booster pack, Booster Box, or other sealed trading card product does not constitute a defect if the product has been delivered in accordance with official product specifications.

Article 16 – Transit Damage and Incorrect Delivery

1. Check the package and products as soon as possible after receipt.
2. If the package is visibly damaged, take clear photos of:
   • the exterior of the shipping box;
   • the shipping label;
   • the inner packaging;
   • the damaged or incorrect product.
3. Keep the complete packaging until we have assessed the report.
4. In case of damage or an incorrectly delivered product, contact us first before opening, using, or returning the product.
5. A late report does not automatically remove legal consumer rights but can complicate the investigation into cause and liability.

Article 17 – Retention of Title

1. Delivered products remain the property of The Great Illuminary until all amounts due for the respective agreement have been paid in full.
2. The customer must handle the products with care as long as ownership has not transferred.
3. For consumers, this article does not affect the legal rules regarding risk transfer and consumer protection.

Article 18 – Customer Accounts and Data

1. The customer is responsible for providing correct, complete, and up-to-date order, invoice, account, and contact details.
2. The customer must treat login details confidentially and report misuse or suspected misuse immediately.
3. We may temporarily block or terminate an account in case of misuse, fraud, security risks, or serious violation of these terms.
4. Personal data will be processed in accordance with our Privacy Policy .

Article 19 – Use of the Website

The website may not be used to:

• perform unlawful or fraudulent acts;
• disrupt the website, checkout, or security;
• distribute harmful code, viruses, or malware;
• automatically collect data or content without permission;
• impersonate another person or organization;
• infringe the rights of The Great Illuminary or third parties;
• circumvent order limits or other security measures.

We may restrict access when reasonably necessary for security, maintenance, fraud prevention, or compliance with legal obligations.

Article 20 – Intellectual Property

1. The design, original texts, photography, code, trade name, and other proprietary content of The Great Illuminary may not be copied, published, or commercially used without prior permission.
2. Brand names, characters, artwork, product images, and logos of Disney Lorcana, Star Wars: Unlimited, and other brands belong to their respective rights holders.
3. The Great Illuminary is an independent retailer. The sale of official products does not imply that we are affiliated with or sponsored by the respective brand owners, unless expressly stated otherwise.

Article 21 – Third-Party Services and Links

1. The webshop uses third-party services, including Shopify, payment providers, carriers, and communication or analytics providers.
2. For services provided directly to the customer by a third party, additional terms and conditions of that third party may apply.
3. Links to external websites are provided for convenience or information. We are not responsible for the content or availability of external websites over which we have no control.
4. This article does not limit our responsibility for parts of the purchase agreement that we must execute ourselves.

Article 22 – Force Majeure

1. Force majeure means circumstances beyond our reasonable control that make performance temporarily or permanently impossible or unreasonably onerous.
2. This may include, but is not limited to:
   • disruptions at carriers, platforms, or payment providers;
   • strikes, fire, flood, or extreme weather conditions;
   • war, terrorism, epidemics, or government measures;
   • major internet, energy, or system outages;
   • unforeseen delivery problems at manufacturers or distributors.
3. During force majeure, obligations are suspended as far as necessary.
4. If the situation lasts so long that performance is no longer reasonable, we or the customer may terminate the agreement for the unfulfilled part. Amounts already paid for undelivered products will be refunded.
5. Legal consumer rights remain applicable.

Article 23 – Liability

1. Nothing in these terms excludes liability when exclusion is not permitted under mandatory law.
2. We are responsible for damage directly resulting from an attributable shortcoming on our part, insofar as this follows from the law.
3. We are not liable for damage arising from:
   • incorrect data provided by the customer;
   • incorrect or unauthorized use of products;
   • failure to follow reasonable instructions;
   • external websites or services beyond our control;
   • change in value of collectible products or cards;
   • disappointed expectations about random product content.
4. For business customers, our liability, to the extent permitted by law, is limited to the invoice amount of the part of the agreement to which the liability relates, or the amount paid out by our liability insurance if that is higher.
5. For business customers, we are not liable for indirect damage, including consequential damage, loss of profit, lost turnover, lost savings, or damage to reputation, except in cases of intent or deliberate recklessness by our management.
6. The limitations for business customers do not apply when and insofar as the law does not permit a limitation.

Article 24 – Complaints

1. Complaints can be submitted via our contact page or by email to info@thegreatilluminary.nl .
2. For a complaint about an order, please state the order number, the email address used, and a clear description.
3. If there is damage or a product defect, include clear photos if reasonably possible.
4. We will confirm or answer a complaint as soon as possible. If more time is needed for investigation, we will inform the customer.
5. Submitting a complaint does not affect the customer's legal rights.

Article 25 – Disputes and Applicable Law

1. Agreements with The Great Illuminary are governed by Dutch law.
2. For a consumer, this choice of law does not limit the protection that the consumer receives under mandatory provisions of the law of the country where they have their habitual residence, if that law applies.
3. Parties will first attempt to resolve a dispute by mutual agreement.
4. A dispute can be submitted to the competent court according to the applicable legal rules of jurisdiction.
5. A consumer is not obliged to waive a legally competent court or other legal dispute resolution option.

Article 26 – Amendments and Validity

1. We may amend these general terms and conditions when our business operations, services, or legal obligations change.
2. The version applicable to an order is, in principle, the version that was available at the time of concluding that agreement.
3. If a provision is void, voidable, or unenforceable, the remaining provisions remain valid.
4. The invalid provision will be replaced as far as possible by a valid provision that aligns as closely as possible in terms of purpose and scope, without prejudice to legal consumer rights.