Add the desired products to your shopping cart and then proceed through checkout. Before completing your purchase, always check the product name, language, quantities, delivery details, and any release date.

After a successful order, you will receive an order confirmation at the email address provided. Also check your junk email folder if you don't see the confirmation immediately.

First, check your spam or promotions folder and ensure the correct email address was used. If payment was made but you didn't receive a confirmation, please contact us with your name, email address, and payment information.

Please contact us as soon as possible. As long as the order has not yet been processed, we will check if a change is possible. We cannot guarantee that an order can still be modified.

A completed order generally cannot be technically expanded. Therefore, place a new order. If in doubt, contact us before ordering; we will then check if shipping can be combined.

Contact us immediately if the delivery address is incorrect. Once an order has been processed or handed over to the carrier, an address change cannot always be executed.

The available payment methods are displayed during checkout. The options may vary by country, currency, and device.

The prices in our webshop are displayed for consumers including the applicable VAT, unless explicitly stated otherwise during an international order.

Contact us if you need an invoice and provide your order number and billing details. Please check these details carefully, as retroactive adjustments are not always possible.

Discount codes must be entered during checkout. A discount generally cannot be applied retroactively after the order has been completed.

In-stock items are processed as quickly as possible. For orders within the Netherlands and Belgium, delivery typically takes approximately 1 to 3 business days after the order has been shipped.

During releases, promotions, holidays, or exceptionally busy periods, processing may take longer.

For many European destinations, the estimated delivery time after dispatch is approximately 5 to 10 business days. The exact duration depends on the country, the carrier, and any local circumstances.

For orders to the Netherlands and Belgium, shipping is free from €75. For regular European orders, free shipping applies from €250, as long as this option is available during checkout.

Once your package has been processed and the carrier has registered the shipment, you will generally automatically receive a shipping confirmation with Track & Trace information.

A Track & Trace link can be created before the package has been scanned by the carrier. It may therefore take some time before the first shipping status becomes visible.

Pickup in Almere is only possible if arranged with us in advance. The Great Illuminary does not have a freely accessible physical store or fixed pickup counter.

The carrier determines, based on the available delivery options, whether the package will be offered again, delivered to a pickup point, or processed according to a delivery preference you have set.

If a package is returned due to an incorrect address, failure to collect it, or another circumstance beyond our control, we will contact you. Any new shipping costs may be at the customer's expense.

First, check the most recent Track & Trace status. If there has been no update for a long time or the expected delivery date has long passed, please contact us so we can check the shipment.

Immediately take clear photos of the shipping box, shipping label, inner packaging, and the product. Keep all packaging materials and contact us before opening or returning a sealed product.

A pre-order is an order for a product that is not yet officially available. You reserve the product in advance, after which we process the order around or after the stated webshop release.

We ship a pre-order as soon as the product has been received by us, checked, and prepared for shipment. The date mentioned is the expected webshop release and not a guaranteed delivery date to the customer.

No. Release dates may be changed by Ravensburger, distributors, carriers, or other parties. We update product pages when we receive reliable new information.

For popular Disney Lorcana releases, Ravensburger or a distributor may supply fewer products than originally requested. This is called allocation.

We handle pre-orders carefully and sell based on the information available at the time. However, the final delivery may depend on the definitively confirmed allocation.

If we unexpectedly receive less stock, we will inform affected customers as soon as possible. We communicate honestly and transparently about the available options.

Yes. The entire order will then be shipped as soon as the pre-order is available. We do not offer partial shipments.

The complete order will be shipped as soon as all products are available. The last release date within the order serves as the starting point.

We generally do not offer partial shipments. Therefore, place products with different release dates or stock statuses in separate orders if you wish to receive them earlier.

Please contact us as soon as possible if you wish to cancel a pre-order. If the order has already been processed or shipped, the regular rules for revocation and returns apply.

Disney Lorcana products may have limited availability. To prevent overselling and disappointment as much as possible, we may close pre-orders once the expected stock has been reserved.

For most online consumer purchases, a statutory cooling-off period of 14 days applies. The period generally begins the day after you, or a third party designated by you, has received the product.

Preferably use the online withdrawal form . You can also notify us of your withdrawal via another unambiguous statement.

No. Within the statutory cooling-off period, you do not need to provide a reason. Of course, you are welcome to include feedback.

For a regular withdrawal, the direct return costs are generally borne by the customer. If the product delivered is incorrect, defective, or demonstrably damaged, please contact us first.

For a complete, valid withdrawal, the costs of our standard delivery will generally also be refunded. Extra costs for a more expensive shipping method do not have to be refunded.

No. Always use a separate, sturdy outer box. Do not stick labels, tape, or stickers directly on the original Disney Lorcana product packaging.

If a product has been used or handled more than necessary to assess it, there may be depreciation. To the extent legally permissible and demonstrable, this can be deducted.

We process a valid refund within the statutory period. We may wait until the product has been received or until it has been proven that it has been returned.

The Great Illuminary focuses on official English Disney Lorcana products. For certainty, always check the product title, product description, and specifications.

We sell official Disney Lorcana products from Ravensburger. Product names and descriptions are created as carefully as possible based on official information.

No. We do not weigh booster packs, Booster Boxes, or other sealed Disney Lorcana products to assess their potential contents.

No. The contents of sealed products are randomly determined. We cannot guarantee specific cards, rarities, or card values.

No. Unless Ravensburger explicitly publishes a content guarantee for a specific product, no particular card, rarity, or value can be guaranteed.

Product images may be illustrative. Ravensburger may change packaging, texts, or minor product details without altering the core of the product.

A product with the status 'Coming Soon' has been announced but is not yet available for order. Its availability, price, or allocation may not yet be definitively confirmed.

The available stock is fully reserved or sold out at that moment. Any replenishment depends on new stock and cannot be guaranteed.

Sealed products may show slight irregularities from production or transport, such as minor foil marks or minimal imperfections. Report clear or serious damage immediately with photos to our customer service.

No. The Great Illuminary focuses on selling sealed Disney Lorcana products and does not buy single cards or private collections.

Yes, shipping to various European countries is possible. Available options and costs will be displayed during checkout.

International shipping outside our standard checkout countries may be possible upon request. Please send your full delivery address and desired products via the contact page so we can assess the possibilities and shipping costs.

For deliveries outside the European Union, import duties, local taxes, and customs clearance fees may apply. These costs are generally borne by the recipient and are not determined by The Great Illuminary.

Depending on the destination and tax conditions, an export shipment may be delivered without Dutch VAT. Any local taxes, import duties, and customs clearance fees remain the responsibility of the recipient.

Yes, provided the applicable return conditions are met. Please consider international shipping costs, Track & Trace, insurance, and any customs formalities.

Delivery time varies by destination, carrier, and customs process. A stated delivery time is therefore always an estimate and not a guaranteed delivery date.

If guest checkout is available, you don't always need an account. However, a customer account can be useful for managing data and orders clearly.

Please use our contact page and always include your order number and the email address used when asking about an order.

Please preferably include:

• your full name;
• the order number;
• the email address used for the order;
• a clear description of your question;
• photos if there is damage or a discrepancy.

Check your spam, promotions, and junk email folders. Add our email address to your safe senders list and check if the correct address was entered with the order.

No. The Great Illuminary is a specialized webshop and does not have a freely accessible physical store. Pickup in Almere is only possible by prior arrangement.

Visit our Disney Lorcana Guide for explanations of game rules, deckbuilding, products, releases, and common terms.